Frequently Asked Questions (FAQ)

Yes! All Cookie+ Keto cookies are gluten free.

Yes! we have several products that are nut free. For a full list of ingredients, please visit our product pages. Keep in mind that all of our products are made in a facility that processes coconuts, peanuts, tree nuts, dairy, soy and sesame.

All Cookie+ Protein, Cookie+ Keto, Muffin+, and Brownie+ snacks are made in the United States.

Yes! All Cookie+ Protein products use 100% Vegan ingredients and, therefore, do not contain any eggs, dairy products, or any other animal-derived substances. All ingredients used in these products have been purchased from ingredient suppliers certifying these ingredients to be vegan with proper documentation provided.

Yes! All 6 flavors of Cookie+ Protein cookies are Non-GMO Project verified. Therefore the Non-GMO Project seal appears on all Cookie+ Protein film packaging. In addition, all Cookie+ Keto cookies use all natural and clean label ingredients.

Yes! All Cookie+ Protein, Cookie+ Keto, Muffin+, and Brownie+ products are certified Kosher.

Net Carbs (g) = Total Carbs (g) – Fiber (g) – Allulose (g) – Erythritol (g)

We currently accept Visa, American Express, Mastercard and Apple Pay.

We're confident that you'll love our products as much as we do. We take great care in using quality ingredients for our assortment of products to make sure each bite is a treat for your tastebuds.

If your purchase from www.cookieplusprotein.com arrives in poor condition due to shipping or exhibits defects from the manufacturing process, we will gladly replace your item(s) at no extra charge or issue a refund within ten (10) days of purchase. We kindly ask you to keep the product packaging in the event we request for the defective product to be returned to us for inspection. We will exchange defective product at no extra charge, or issue a refund for the price paid for the item minus any applicable shipping or handling.

To submit a claim under our guarantee, please email us at cs@bakecityusa.com.
Personal preference surrounding taste is excluded from our guarantee. Any product(s) bought from a retailer, distributor or third party e-commerce site must be exchanged or returned where it was purchased.

Shipping costs vary. Please add item(s) to your cart to view the estimate at the checkout. 

Yes! We offer shipping to Alaska and Hawaii.

Currently we do not ship internationally nor to U.S. territories.

Unfortunately at this time we cannot ship to PO boxes.

We process orders in 1-2 business days before shipping and the majority of orders are shipped via 2-day shipping. However, in rare instances shipping may take additional time.